Southwest Airlines travelers are facing another day of disruptions. The carrier suspended hundreds of additional flights on Monday, after canceling and delaying
thousands over the weekend
The airline has canceled more than 355 flights and delayed another 581 as of Monday morning, according to the online tracker
FlightAware
Southwest said over the weekend that the high volume of cancellations was causing longer-than-usual customer service wait times, and asked affected travelers to explore
self-service rebooking options
There are mixed messages about the root cause
The reason for the disruption depends on who you ask.
Southwest blamed air traffic control issues and disruptive weather in a statement issued Sunday.
That same day, however, the Federal Aviation Administration said that no FAA air traffic staffing shortages had been reported since Friday.
"Flight delays & cancellations occurred for a few hours Friday PM due to widespread severe weather, military training, & limited staffing in one area of the Jacksonville en route center,"
it tweeted
Henry Harteveldt, president and travel industry analyst at The Atmosphere Research Group, suggested two other possibilities to the Associated Press over the weekend. One is that Southwest scheduled more flights than it can handle, and operates a "point-to-point route network" that gives each delay a considerable ripple effect.
He also suggested that some pilots are calling in sick or refusing to work in opposition to the COVID-19 vaccine mandate that Southwest announced earlier this month. Southwest executives and employees have denied that, even though the theory has been embraced by prominent conservatives including
Sen. Ted Cruz
The Southwest Airlines Pilots Association
said on Sunday
It disputed the carrier's characterization of the reason for the weekend's disruptions.
"SWA has claimed that the immediate causes of this weekend's meltdown were staffing at Jacksonville Center and weather in the southeast U.S., but what was a minor temporary event for other carriers devastated Southwest Airlines because our operation has become brittle and subject to massive failures under the slightest pressure," the union said. "Our operation and our frontline employees have endured continuous and
unending disruptions
The union said its pilots are frustrated because "our operation is running on empty due to a lack of support from the Company," and said SWAPA leadership will meet with Southwest's vice president of flight operations on Monday afternoon to discuss their concerns.
Southwest has not responded to NPR's requests for comment.
It's been a challenging travel season for Southwest
Many airlines have
struggled throughout the pandemic
In June, it was hit by a
pair of system outages
Southwest announced in early October that it will require all employees to be
fully vaccinated against COVID-19
"Southwest Airlines must join our industry peers in complying with the federal government's COVID-19 vaccination directive," said Gary Kelly, Southwest Airlines Chairman and CEO. "I encourage all Southwest Employees to meet the federal directive, as quickly as possible, since we value every individual and want to ensure job security for all."
Some employees have already pushed back against the mandate. On Friday, SWAPA
asked a federal court
Southwest disagrees with the claim that any COVID-related changes require negotiation,
it told Bloomberg.
The airline has also been dealing with the labor shortages that are plaguing many industries.
Southwest pilots and flight attendants have struggled to find hotel rooms, transportation and meals while on the road.
The Dallas Morning News
Copyright 2021 NPR. To see more, visit https://www.npr.org.