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Culture

We embrace individuality while knowing we’re better together. That’s why we aim to create a workplace that looks like the communities we serve. It is our continual mission to build a culture of belonging that not only attracts talented candidates of all backgrounds and identities, but also supports them as they advance in their careers at GBH. To read more about our commitment and to see our demographic data about our workforce in its entirety, click here .

A message from our CEO

Headshot of Susan Goldberg.  
Susan is a white woman with dark shoulder-length hair, wearing a black turtleneck.
Our mission is to inform, educate, and entertain, using revelatory journalism and inspiring programing to foster citizenship and culture, the joy of learning, and the power of diverse perspectives.
SUSAN GOLDBERG, PRESIDENT AND CHIEF EXECUTIVE OFFICER

Learn about GBH's Dignity Model

In her role as GBH’s first Chief Inclusion & Equity Officer, Yemisi Oloruntola-Coates focuses on recognizing the humanity of us all and everyone’s right to be treated with dignity.

Photo of Yemisi Oloruntola-Coates
I have been using Dr. Donna Hicks’ dignity model for over 15 years. Often when we use the word respect, we think of it as an extension of dignity. However, it does not translate equally. Respect is performative — I must do something or have qualities that you admire to earn respect. However, dignity means to be worthy. Dignity is a given.
Yemisi Oloruntola-Coates, Chief Inclusion & Equity Officer

A key component of workplace culture at GBH is the Dignity Model, a strategy created by Dr. Donna Hicks who worked on various resolution committees in conflict zones.

The Dignity Model is centered around the concept of treating others with dignity: the understanding that all people are worthy, and that every single one of us wants to be acknowledged, valued, and treated ethically.

Accessibility

GBH has a long history of making media accessible; captioning for broadcast television was invented here, as was audio description for viewers who are blind or have low vision. We continue to develop new solutions to ensure that everyone can benefit from innovations in media. Thanks to those working in accessibility at GBH, we hold two US Patents, both in access technology, have won two FCC Chairman’s Accessibility Awards, a Technical Emmy, a Lifetime Achievement Award from the American Council of the Blind, and other awards and accolades from advocates and leaders in the field. We use that expertise to advance and improve internal practices, including organizational leadership, as well as the work lives and experiences of everyone we serve inside and outside of GBH.

Donna Danielewski is GBH’s first-ever executive director of accessibility. She sponsors the All Access Council and holds the first dedicated accessibility leadership position in the Public Media landscape. Donna identifies strategic opportunities and is building a shared vision for the future of accessibility at GBH, including broadcast and digital productions, partnerships, events, and communications. Learn more about her work here .

Headshot of Donna Danielewski.
Donna is a middle-aged white woman with shoulder length dark hair, wearing a navy blue sleeveless dress.
Making programs accessible has always been central to GBH’s work. My role places emphasis and resources behind that commitment, and reflects GBH’s mission to foster the power of diverse perspectives. In the Office of Inclusion & Equity, accessibility, disability, and chronic health are embedded in the work we do.
Donna Danielewski, Executive Director of Accessibility

As technology has changed, so has the way we obtain information. Our new media diet—which is increasingly reliant on visual and online media—presents constant barriers to access, especially for those who are D/deaf, hard of hearing, blind or have low vision. We started creating pathways to increase access back in the seventies, when we invented closed captioning for broadcast television; that was just the beginning.

Learn more about GBH's commitment to accessibility here

For more than 45 years, the Media Access Group at GBH has been providing accessible media services to the 36 million Americans who are deaf, blind, hard of hearing, or visually impaired.

As an original innovator of closed captioning and audio description, the Media Access Group (MAG) provides services across all media platforms–for GBH productions and external clients. With offices in Boston and Los Angeles, we customize our workflow based on your content and technology needs.

Learn more about MAG

The Carl and Ruth Shapiro Family National Center for Accessible Media (NCAM) is a national leader in making digital media accessible for people with disabilities. NCAM is a founding member of nearly every accessibility standards body.

Established in 1991, NCAM is a research, development and consulting group that continues a half-century of ground-breaking media accessibility work at GBH.

Learn more about NCAM

Employee Surveys

We are consistently on the pulse of our culture and what matters to our employees. In 2024, our Culture Survey revealed that a sense of belonging is our top strength at GBH.

Against a purple background is the yellow lettering "93% GBH Staff Response Rate" and "40% Average Industry Response." Each perscentage is followed by 20 yellow outlines of people which are colored in according to the percentage.
GBH's FY25 Culture Assessment Survey results.

Pay Equity

GBH has completed a Pay Equity Study to ensure an equitable, market-based compensation program for GBH. This project has been a cross-functional effort that has included members of HR, the Office of Inclusion & Equity, executive leaders, outside consultants, and others around the organization.